Terms & Conditions

ACCEPTANCE OF TERMS
Using and/or visiting this website and all other sites, mobile sites, services, applications, platforms and tools where these terms appear or are linked (collectively, the “Site”) and/or using the services we provide (the “Services”) constitutes your acceptance of these Terms of Service. As used in these Terms, "The Company", "us" or "we" refers to

ClientLoop and its subsidiaries, affiliates and joint venture or co-branded partners with whom we share systems or data infrastructure for the delivery of integrated or collaborative services

By accepting these Terms or by accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates, in which case the terms “you”, “your” or “Customer” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Site.

MODIFICATION OF TERMS
We reserve the right to change, modify, or revise these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Site or the Services signifies your acceptance of any modified terms.

REGISTRATION AND ACCOUNT RESPONSIBILITIES
Users may need to register to use certain services and features of the Site. By registering for an account, you represent that you are at least 18 years of age and have not been previously prohibited from using the Site or the Services. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. By using the Site or the Services you represent and warrant that all information you submit is truthful and accurate and that your use of the Services does not violate any applicable law or regulation.

CONTENT
All content on the Site, including but not limited to text, images, graphics, logos, audio clips, video, data, music, software, and other material, is the property of The Company or its content providers, and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all content on the Site is the exclusive property of The Company and protected by copyright laws. The Company and its providers and licensors expressly reserve all intellectual property rights in all content. You agree to not engage in the use, copying, or distribution of any of the content other than expressly permitted herein for any commercial purposes.

USER CONTENT
You are responsible for all activities that occur under your account. Users agree not to use the Site to post or transmit any content that is deceptive, fraudulent, harmful, illegal, offensive, or discriminatory; engage in unauthorized advertising or solicitation; use the Site for any illegal or unauthorized purpose; use the Site to advertise or offer to sell or buy any goods or services without express written consent; impersonate any person or misrepresent your affiliation with any entity; attempt to reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain improper access to any software, in whole or in part, or use your account or access to the Site to compete with The Company or create any list of services or users of the Site; damage, disable, overburden, or impair any servers, networks, or performance of the Site; or attempt to gain unauthorized access to the Site. You agree to comply with all applicable laws, including those of the country, state and city in which you are present while using the Site.

ACCESS
We grant you permission to use the Site as set forth in these Terms of Service. We reserve the right to terminate or restrict access to the Site or to disable any account at any time, for any reason or for no reason, without notice. We may limit availability of the Site, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

FEES & PAYMENT
Some of the Services require the payment of fees, interest and other amounts. These Services are subject to separate agreements into which you must enter. If you elect to sign up for such Services, you shall pay all amounts owed when due. We reserve the right to change our fees at any time, subject to applicable law. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT CARD(S) OR OTHER PAYMENT METHOD(S) USED IN CONNECTION WITH ANY TRANSACTION. You grant to The Company the right to provide payment information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.

ELECTRONIC COMMUNICATION
When you use the Site or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SMS & TEXT MESSAGING SERVICES
Certain Services provided by ClientLoop include the ability to send and receive SMS, MMS, and other messaging communications (collectively, “Text Messaging Services”). By enabling or using Text Messaging Services, you acknowledge and agree to the following additional terms.

CONSENT & OPT-IN REQUIREMENTS
You represent and warrant that you have obtained all legally required consents, permissions, and authorizations prior to sending any text messages using the Services. Consent must be obtained in compliance with all applicable laws, regulations, and industry guidelines, including but not limited to the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements.
 
You are responsible for maintaining records of consent and ensuring that the scope of consent aligns with the type of messages sent (transactional versus promotional). Consent to receive text messages is not a condition of purchasing any goods or services.
 
OPT-OUT & HELP INSTRUCTIONS
Recipients may opt out of receiving text messages at any time by replying STOP. Upon receipt of a STOP request, no further text messages will be sent unless the recipient subsequently re-opts in.
Recipients may reply HELP for assistance.
 
MESSAGE FREQUENCY & RATES
By opting in, recipients may receive recurring messages based on their interactions with the Services. Message frequency may vary depending on user interaction and enabled workflows. Message and data rates may apply based on the recipient’s mobile carrier plan.

PROHIBITED MESSAGING CONTENT
You agree not to use the Text Messaging Services to transmit deceptive, fraudulent, illegal, misleading, or otherwise prohibited content, including but not limited to phishing or social engineering attempts. You further agree to comply with all carrier content restrictions and messaging policies.

OPT-IN DATA PROTECTION
All text messaging originator opt-in data and consent information will not be shared with any third parties, except for aggregators and providers necessary to deliver the Text Messaging Services. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

MESSAGING PROGRAM DESCRIPTION
ClientLoop’s Text Messaging Services may be used for business-related communications, including but not limited to appointment confirmations, service updates, and other communications directly related to a user’s request or relationship with ClientLoop..
 
ClientLoop does not guarantee delivery of text messages, and carriers are not liable for delayed or undelivered messages.

WHITE-LABELED CRM PLATFORM SERVICE
ClientLoop provides access to a white-labeled customer relationship management platform that may be powered by a third-party provider. You acknowledge and agree that the underlying software, infrastructure, and hosting environment may be owned and operated by a third party.
 
ClientLoop is not responsible for interruptions, outages, data loss, feature changes, or other issues arising from third-party platform providers. Use of the white-labeled CRM Services is subject to availability and limitations imposed by such third parties.
 
You acknowledge that your data may be processed by third-party systems as required to provide the Services and that such processing is subject to both ClientLoop’s policies and applicable third-party terms.

A2P, TOLL-FREE, & MESSAGING CAMPAIGN REGISTRATION
Certain messaging features may require registration, verification, or approval by carriers or third-party providers, including toll-free number verification or application-to-person (A2P) campaign registration.
 
You agree that all information provided for registration purposes, including messaging use case descriptions, sample messages, opt-in methods, and linked policy pages, must be accurate, consistent, and reflective of actual use. ClientLoop reserves the right to suspend or restrict messaging functionality until required approvals are obtained.
 
MARKETING & TRANSACTIONAL MESSAGING DISTINCTION
Transactional messages include communications necessary to fulfill a service request or transaction, such as appointment reminders, service updates, or payment confirmations.

Marketing messages include promotional content, discounts, or offers and require express marketing consent.

You are solely responsible for ensuring that the appropriate consent exists for each category of messaging.
 
PAYMENTS & MESSAGING
Text Messaging Services may be used to facilitate payment-related communications, including invoice notifications, payment reminders, transaction confirmations, and receipts. You agree that any payment-related messaging complies with applicable laws and consent requirements.

ENFORCEMENT AND SUSPENSION
ClientLoop reserves the right to monitor messaging activity for compliance purposes and may suspend or terminate access to Text Messaging Services if we believe your use violates applicable laws, carrier rules, or these Terms, or creates risk to deliverability or platform integrity.

CONTACT FOR MESSAGING-RELATED ISSUES
For questions or concerns regarding messaging compliance, opt-in requirements, or delivery issues, please contact ClientLoop through the support channels provided within the Services.

COMMENTS AND SUBMITTED MATERIAL
If you post or submit comments, reviews, or other content or submit any other material, you grant The Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Company and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify The Company for all claims resulting from content you supply. The Company takes no responsibility and assumes no liability for any content posted by you or any third party.

THIRD-PARTY SITES
The Site may contain links to third-party websites and advertisements (collectively, “Third-Party Sites”). Such Third-Party Sites are not under our control, we make no representation with respect to such sites, and we are not responsible for any consequences related to visiting any such site. You agree that you use all links to Third-Party Sites at your own risk.

INDEMNIFICATION
In addition to the specific indemnification obligations stated in other sections of these Terms, you agree to indemnify and hold harmless The Company and its officers, directors, employees, agents, affiliates, customers, creators, and brands (each, an “Indemnified Party”) from and against any losses, claims, actions, disputes, demands, costs, damages, penalties, fines and expenses (each a “Claim”), including attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from Claims alleging facts that if true would constitute (a) your violation of these Terms or any other agreement between you and The Company; or (b) your violation of any applicable laws, rules, or regulations related to your use of the Site.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED "AS IS.” THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENT ON THE SITE, THE OPERATION OF THE SITE, OR THE INFORMATION, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. THE COMPANY FURTHER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND RELATING TO THE RESULTS OF USE OF THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. AS WITH THE PURCHASE OF ANY PRODUCT OR SERVICE, YOU SHOULD EXERCISE APPROPRIATE CAUTION IN YOUR USE OF THE SITE AND THE SERVICES.

TO THE FULLEST EXTENT ALLOWED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. THE COMPANY DOES NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT ALLOWED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHER LEGAL THEORY) WILL THE COMPANY BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

EVENTS BEYOND OUR CONTROL
Under no circumstances shall The Company be held liable for any delay or failure in this Site and/or any of the Services and/or information on the Site directly or indirectly resulting from, arising out of, relating to or in connection with events beyond our reasonable control, including, without limitation, internet failures, equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, pandemics, shortages of labor or materials, fires, floods, storms, earthquakes, explosions, acts of God, war, terrorism, governmental actions, orders of courts, agencies or tribunals or non-performance of third parties. The provisions of this paragraph are in addition to, and not intended to limit or modify, the limitation of Limitation of Liability section as stipulated above.

GOVERNING LAW
You agree that the Site shall be deemed solely based in the State of Utah, and shall be deemed a passive website that does not give rise to personal jurisdiction over The Company, either specific or general, in jurisdictions other than Utah. These Terms shall be governed by the laws of the State of Utah. Any legal action or proceeding related to the Site, the Services, or these Terms shall be brought exclusively in a federal or state court of competent jurisdiction in Salt Lake County, Utah.

CONTACT INFORMATION
If you have any questions about these Terms, please contact us at legal@clientloop.com